Customer Service

We want to hear from you!
Call us at 1-800-687-5175 M-F 7am-4:30pm PST or email us at any time info@qualitysewing.com. We try to respond to all emails within 24 hours.

Class Policy

Before signing up for class, please check your schedule and read our class policy carefully. To be fair to our teachers and other students we must remain firm on our registration and cancellation policies.

  • Full payment of fee at time of registration.
  • You must make cancellations at least 7 days prior to class and you will be issued store credit provided your cancellation does not reduce class participation below minimum.
  • Quality Sewing and Vacuum Centers and our guest teachers reserve the right to cancel 48 hours prior to any class if participation level is below minimum.
  • Minimum number of students is four, maximums vary by class and store location.
  • We will issue a full refund for any class we cancel.

Shipping & Delivery

Availability: We ship out most items from our warehouse in Seattle, Washington normally within 2-3 business days of your order. Some of our products ship directly from the manufacturer or distributor. Products from other vendors usually take an extra 2-5 business days for processing before it is shipped. On some occasions we may not stock certain items in our warehouse or stores, in which case we order them in from our vendors, which may delay shipping up to an additional two weeks or more. Custom-made items ship when they are completed; each custom item should include estimated shipping timeframes in their individual product listings.

Carriers: For most orders you may select UPS or USPS as your preferred carrier during the checkout process. For orders that quality for Free shipping we ship almost all of our packages via UPS. Sometimes, we do ship packages Fedex or USPS. We do not take requests for the shipping carrier on orders that quality for Free shipping. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday.

Tracking Information: Many of our shipping vendors provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.

International Orders: At this time we are only shipping to the USA and Canada. We do not know or have any control over customs, duty, brokerage fees, or any other additional fees that will be added by government agencies at time of delivery. We have no way of knowing what governments charge citizens of other countries beyond the actual shipping charges that we collect on our own invoices according to UPS, Fedex or USPS rate tables. International orders do not quality for Free shipping.

Free Shipping: We ship many of our items with Free ground shipping. Free ground shipping is included in the Continental 48 States on most orders over $100. All other orders will be charged the actual shipping charges from our warehouse to your door. Shipping days are business days. This excludes weekends and holidays. International orders and orders to Alaska and Hawaii do not quality for Free shipping.

In-Store Pickup: If you are in the Puget Sound area and are willing to pick up your order at one of our retail locations, you may select "Free In Store Pickup" from one of our locations as your shipping option. The store you choose will contact you directly as soon as your order is available and you will receive an email confirming an estimated arrival time for pickup. This is usually within 2-5 days of you placing your order.

Ship-To Addresses: Please note that UPS cannot ship to PO Boxes. If you wish to have your order shipped to a PO Box please select USPS shipping. Otherwise please enter a physical street address for UPS shipping. Please enter a physical street address if your order qualifies for Free ground shipping.

Privacy & Security

Privacy Policy: QualitySewing.com believes in protecting our customers' privacy. Therefore we do not lend, sell or rent mailing lists of our customers, so you never have to worry that your name, address, phone number and credit card information would ever be used outside of our business.

Security Policy: Secure shopping protects you while you shop here, so that you never have to worry about credit card safety. Our Secure Sockets Layer Encryption software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Changes to our Privacy Policy: Internet dynamics continually change and it is possible that the Privacy Policy could undergo slight changes, although any such changes would most likely be minimal. However, if any substantial changes are made to the policy, we will make every effort to notify customers through prominent notices on the site.

Returns & Replacements

Returns: With every purchase at QualitySewing.com we offer a 30-day, hassle-free money back guarantee. This means that if for any reason you are not satisfied with your purchase you can contact us and return it for a refund.

To return an item for any reason, simply contact us via phone 1-800-687-5175 (Ext 2) or e-mail info@qualitysewing.com and we will get your return processing immediately and give you instructions on how to return your purchase.

  • Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
  • Shipping Costs are covered by Quality Sewing & Vacuum if there is any problem with your order or the product is defective. Otherwise, general returns are subject to have shipping fees deducted from the refund.
  • Restocking: If any machine is returned without its original factory box or missing accessories a restocking fee will be deducted from the refund.

Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: Quality Sewing & Vacuum is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

Non-Returnable Items

  • All Opened Embroidery Software
  • Dream World Sew Steady extension tables

Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. Quality Sewing & Vacuum is responsible for all shipping/return costs incurred when a product is defective.

Damaged Product: If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.

Viewing Orders and Updating Account Information

You can view the status of your order by selecting My Account on the top of any page. Then you will be asked to log in. You can view your orders and update your account information once you have logged in.

Frequently Asked Questions

Where are you located?

We are located in western Washington State. Our mailing address is:

Quality Sewing & Vacuum
1205 Andover Park W
Tukwila, WA 98188

How long have you been in business and who are you owned by?

We have been in business since 1985. We started with one retail location specializing in sewing machines and vacuum cleaners. Over the last 25 years we have grown to 13 retail locations and 1 retail outlet in Washington state as well as this website. We are a family-owned company. Our owners are Paul and Christine LaPonte. The LaPonte's children are also involved in running the growing business.

How do I learn how to use my machine?

If you live in the Seattle-Tacoma area you can take free hands-on machine usage classes at any of our locations. However if you live out of the area and find the instruction book is not adequate for your needs, inquire about availability of instructional videos, supplemental workbooks, etc. that might apply to your model, or call customer service at 1-800-687-5175 or email info@qualitysewing.com. We can solve 95% of operational, mechanical, or technical service problems on the phone, via e-mail, or fax.

Do you match prices?

If you find an identical item that is in stock with a lower price, we'll do our best to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.

Are your products new?

Yes, our products are new, although we do sell some factory refurbished products when available. Refer to individual product pages for designated factory refurbished machines when available.

What are Factory Refurbished products?

We are able to offer incredible savings on some products that are available factory refurbished. Factory refurbished items have been returned to the manufacturer for a variety of reasons including: returns to the retail store of unused purchases, items with a cosmetic blemish, demonstration units, and items with slight defects. In addition, new items that are overstocks are labeled factory serviced. In all instances, the product is shipped to the factory, inspected, restored to original factory specifications if required, tested and repackaged. These products cannot be sold as new, so they are considered "factory refurbished". Because of the rigorous inspection and testing process, the defect rate of factory serviced products is actually much lower than that on items sold new.

Do you add sales tax?

QualitySewing.com is required to collect sales tax for all orders that are shipped to the state of Washington. Orders shipped outside of Washington state will always be tax free.

Will a local dealer service a machine purchased from QualitySewing.com?

Dealers are not under any contractual obligation to provide free service. We will service and re-deliver any home machines we sold within the continental U.S. needing warranty service within the first 30 days at our cost. If you live in the Seattle-Metro area any Quality Sewing & Vacuum Center is your warranty center and all warranties will be honored.