Machine Packing Guidelines
Follow these instructions to help ensure your sewing machine arrives safely for service.
Important Notice
Email machine details to info@qualitysewing.com before mailing.
Wait for confirmation before shipping.
Sturdy Box
- Use original packaging if available. Avoid old, weakened boxes
- Visit UPS store/FedEx store to get a quality box in the closest size
- Choose quality box with 3-4" of padding space
Prep Machine
- Fold down thread stands to prevent damage (sergers have telescoping thread stands)
- For some Baby Lock sergers, remove the back by pinching tabs and pulling out
- Remove detachable accessories
- Lower presser foot and needle
Protect Parts
- Add foam around knobs, dials, and control panels
- Provide extra padding for LCD screens to prevent cracks
- Place soft material between any moving parts to prevent shifting
Secure Items
- Place accessories in sealed bags
- Secure power cords with twist ties
- Organize parts by function for easy unpacking
Embroidery Units
- To prevent damage during shipping, embroidery unit must be sent in its own package
- Ship embroidery units in original packaging if possible
- Put embroidery unit into Park Mode before disconnecting from machine
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Include foot control pedal for speed-related issues
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Include power cord if experiencing power issues
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Do not send unnecessary accessories or thread collections
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Include ALL original accessories and attachments
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Send any special feet or extensions that came with machine
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Include original manual if available
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Include printed list of everything in the box
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Write down model, serial numbers, and description of issues (if sending in for service repair.)
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Email information to: info@qualitysewing.com
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Wait for confirmation reply before shipping
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Do not use bubble wrap - it compresses during shipping
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Expanding foam products like InstaPak create custom protection
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Place foam on all sides, at least 3 inches thick
Get Recommended Packing Foam
We recommend using InstaPak foam for optimal protection.
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